Get Support
How to get help with Mosaic, and fixes for the most common issues.
Starter documentation. Features and account details may differ from this deployment.
Get help
Contact your workspace administrator for licensing, account help, security questions, or deployment support. See Security for more detail.
Common issues
Someone referenced a doc or task I can't open
You don't have access yet. Ask them to @mention it in a channel you're both in (that shares it with every member automatically), or to share it with you directly from the item's Share menu. See Permissions.
An email I'm expecting isn't in my inbox
Check the Noise tab. Mosaic filters lower-priority senders out of Signal. If a sender is misclassified, right-click any of their threads to move them between Signal and Noise; the change sticks for future emails. See Signal vs Noise.
I @mentioned someone in a doc and they weren't notified
That's by design: mentions in a document's body don't notify or share. Mention them in a comment, or share the doc with them explicitly. The reasoning is covered in Mentions.
I don't see a feature the docs describe (Companies, splits, …)
Two usual causes: some features roll out gradually, so your account may not have them yet, and some features are desktop-only, like splits and keyboard shortcuts. See Apps & platforms.
A call wasn't supposed to be shared with my team
Calls started from a channel are shared with your team by default. During the call, uncheck Share with team in the call controls to keep it to the people on the call. Standalone calls are never shared with the team. See Calls.
My agent says it can't access something
Agents inherit your permissions. If you can't open it, neither can they. Get access to the item first (see the first question above), then ask again. See Mentions in Agents.
When reporting a bug, include your platform (web, iOS, or Android), the block type involved (email, doc, channel, …), and a link to the affected item if you have one. It cuts down the back-and-forth.