Unified Memory
Personal and team-level memory across mail, messages, tasks, docs and connectors.
Starter documentation. Features and account details may differ from this deployment.
ChatGPT and Claude create memory over your chats. Mosaic creates memory over everything you and your team are working on: email, messages, tasks, docs, calls, and anything you've connected via MCP. It runs in the background.
Every night, Mosaic refreshes this memory from the day's activity. It is a background profile of you: your role, what you are working on, and how you like to work. That profile is given to the agent at the start of a conversation.
Memory is the background, and it is the smaller part of how an agent knows your workspace. That background is why the agent already knows how you work at the start of a conversation, and why a search can go straight to the question. Search and tool calls are how it finds a current fact. The agent searches email, messages, tasks, docs, and call transcripts, then reads the thing it found. That result is live. The nightly summary is already a day old, and it leaves out anything you would look up on the spot. See Search.
Personal vs. team memory
Every Mosaic user has a personal memory built from their own work. If you're on a team, there's also a shared team-level memory:
- Tasks are added to team memory by default, so everyone can see what others are working on.
- Calls started from a channel are recorded, transcribed, and shared with the team by default. Uncheck Share with team to keep one off the team. Standalone calls stay with the people on the call. See Calls.
- Emails are auto-shared with the team where it makes sense, for example in the CRM module.
On a team, that background includes work the team has shared. When you ask about something specific, the agent still searches and reads the Blocks themselves.